Pocket English Hotel Dialogues
The Pocket English series (hotel & restaurant books) features bilingual customer service dialogues and cross cultural communication tips.
The publication was endorsed by the general managers of The Ritz-Carlton, Tokyo, The Peninsula Tokyo, and the Japan Hotel Association.
The book was sold in bookstores throughout Japan, online, and directly to hotels. It is on its second print run.
The Japan Hotel Association Endorsement
"For the hotel industry, it is vital to communicate proactively with guests. To understand what guests need and to take action before the guests make their requests are the most important tasks of a hotelier. This book will assist with the daily communication of hoteliers." Yutaka Nakamura, Chairman of The Japan Hotel Association
